The way we work
At UB we want to continue being the best at what we do which means, our people, products, safety and quality are focus areas for our business. Our Compliance function oversees this, ensuring that we constantly strive to reach the highest standards possible.
We believe our success is based upon every employee adhering to our core values and behaviours.
To support our people, we have a comprehensive Code of Business Behaviour and Ethics which clearly identifies how we are all expected to behave and what action should be taken when employees are confronted by difficult or sensitive situations.
Our business & suppliers
We are a member of SEDEX, the Supplier Ethical Database Exchange. SEDEX is an organisation dedicated to driving improvements in responsible and ethical business practices in global supply chains. All UB production facilities are registered and ethical audits carried out based on risk.
We also operate an Ethical Sourcing Policy for all of our material suppliers, based on the ETI (Ethical Trading Initiative) base code, which is a requirement of ongoing business with us. A risk management system, using the SEDEX framework is in place with most of our 500 suppliers registered, and we are working with all of our suppliers to achieve full compliance to our Ethical requirements. Our compliance teams work across all areas of the
business to support this philosophy.
There are targets for many areas and in recent years we saw progress on a number of fronts:
Safety & health
The Group has seen a step change in performance for 2015, with a 24% reduction in our accident frequency rate, supported by £2.5 million investment in making our locations safer. Most of our locations are now accredited to ISO 14001 & OHSAS 18001.
The continual focus on product quality saw an ongoing reduction in complaints throughout 2013. This is the best result the business has seen to date and continues into 2014. Focus through our Every Day Quality initiatives and improved consistency of our processes in 2014 helped to support a further 6% reduction in our consumer complaints and we now receive less than 12 complaints for every million packs we sell.
A £1 million investment in improving the quality and safety controls in 2014 saw another significant improvement in the operating standards of our manufacturing facilities.
Our independent unannounced audits of manufacturing sites by internal teams, the British Retail Consortium and all major retailers saw 11% reduction in improvement opportunities raised.