Contact us
Consumer care enquiries
Here you can find answers to the most frequently asked questions.
Contact our team by completing a form for our Consumer services department
Nehmen Sie Kontakt zu unserem Team auf, indem Sie das Formular für unsere Abteilung für Verbraucherangelegenheiten ausfüllen.
Póngase en contacto con nuestro equipo rellenando un formulario destinado a nuestro Departamento de servicios al cliente.
Skontaktuj się z naszym zespołem, wypełniając formularz dla naszego Działu Obsługi Klienta.
Alternatively, email to ubconsumerservices@
- Your name
- Address and postcode
- Product name, size, best before date
McVitie’s
Freepost MCVITIE’S
Freephone: 0800 4561372
Jacob’s
Freepost JACOB’S
Freephone: 08081 449454
Carr’s
The Biscuits Works
54 Church Street
Carlisle
Cumbria
CA2 5TG
Freephone: 0800 9174520
If your query relates to the Carr’s in the US market, please contact the team via the Carr’s US site
All other biscuits
UK: 0800 4561372
Rep. of Ireland: 1800 409317
We welcome any ideas and suggestions that consumers of our brands might put forward. We do have an evaluation process for any suggestions or ideas received, through our New Product Development team, together with the Marketing Department. Although we receive a lot of ideas, unfortunately many we cannot use as we need to consider the costs of bringing to the market and the level of consumer interest to make a new product sustainable from a cost perspective on super market shelves. Because of the extensive research required to identify the level of consumer appeal, and to introduce a new product, we are not able to use any ideas from members of the public.
Media enquiries
For pladis corporate related enquires:
Email: media.centre@pladisglobal.com
For McVitie’s, Jacob’s & go ahead! media enquiries, please contact:
3 Monkeys Zeno
Tel: 020 7009 3100
UnitedBiscuits@3monkeyszeno.com
UK Head Office: +44 (0)208 234 5000
Suppliers
We constantly strive to utilise high quality suppliers in order to meet the needs of our customers. If your company feels that they can meet our requirements, take a look at our suppliers page to find out how to get in touch.
A leading international baked snack business, part of pladis which combines three centuries of baking and confectionery expertise by bringing together its iconic Godiva, McVitie’s and Ulker brands.