Contact us

Please feel free to contact us by using the form below.

If your query relates to a product you have purchased please identify the product and include purchase details. We ask that you provide your full name and postal address, if this is acceptable to you. This information will only be used to respond to your comment and will not be retained for marketing purposes. Alternatively, please call the Head Office switchboard number 0208 234 5000.

We will be delighted to respond to your query.


Media enquiries:

If you are a journalist and would like to contact the United Biscuits press office, please call 020 8234 5702. Otherwise, please fill in the form below and select Media/Communications query.

All enquiries:

Our aim is to respond to your enquiry in full as quick as possible. If all the product details required below are not available to you, then please contact our team through the Careline as shown on the pack. Many thanks.

For legal and copyright reasons, UB regrets that it does not accept product or packaging suggestions from members of the public. New products are developed by teams of experts who will include consumer testing in their appraisal. Should you still use this website to submit an idea, you agree that your submission is non-confidential and United Biscuits is free to use that information, and any such use is without compensation to the party submitting that information. United Biscuits will not acknowledge or enter into any correspondence in relation to unsolicited submissions.









Please note that should one of our products not reach you in a satisfactory condition, please retain the product and packaging prior to contacting us, This will enable us to give your query our fullest attention. Our apologies for your inconvenience but our thanks for bringing it to our notice.

Please note that in choosing the ‘Comment or complaint’ field, the ‘Product Purchased’, ‘Name of Product’, ‘Pack Size’ and the full ‘Best Before Code’ are mandatory for completion. These are required to assist us with traceability within our manufacturing process. Thank you.

Please note that in choosing the ‘Product range enquiry’ field, the ‘Product Purchased’ is mandatory for completion. Thank you.






Please enter the 'Best Before Date' code for the product you purchased: This information is required for any complaint made on a product. Examples of these are shown below. Should you experience any fault or complaint about one of our products, please retain the product and packaging prior to contacting us. Thank you for your assistance.